Question 1

What is the warranty for Peak-System products?

Accepted Answer

Here is the complete hardware warranty section from the supplier.
PCAN Adapter:
PCAN-USB Adapter & PCAN-USB Adapter (Isolated)

Question 2

I have a PCAN Adapter and have severed my cable to the service port on the engine. I am trying to confirm the wiring to the data link (from the CAN bus side).

Accepted Answer

These images show the pinout of the CAN bus side:
Image 1
Image 2

Question 3

Do you have a comparable product to Vector’s CANape and canoe/canalyzer?

Accepted Answer

You may want to look at the PCAN-USB Adapter with PCAN-Explorer 6 from PEAK. It will not be an exact 1:1 replacement, however.

Question 4

Will the PCAN Adapter (2021, 2022, 4022, etc.) work with my [XYZ] device?

Accepted Answer

The PEAK PCAN-USB Adapter is a generic CAN interface for PC which allows CAN data exchange according to ISO 11898-2 with CAN bitrates of up to 1 Mbit/s. You will need to check if your devices also use a High-speed CAN connection per ISO 11898-2 standard. If they do, the chances are good that the PCAN-Adapter will work for you. We offer a 30-day money-back guarantee in the event it does not meet your needs.

Question 5

What chips/circuitry are inside the PCAN USB Adapter?

Accepted Answer

The PCAN-USB Adapter has an FPGA with all the CAN controller circuitry, power supply circuits, and a CAN transceiver. For additional details, see the features section.

Question 6

How does it handle 3.3 volt?

Accepted Answer

The PCAN-USB Adapter (IPEH-002021/22) will work with any CAN device that is ISO 11898-2 compliant. The adapter uses an NXP PCA82C251 CAN transceiver. Here is a link to the transceiver datasheet for full details on CAN voltages:
PCA82C251 Datasheet

Question 7

I ordered 3 PCAN USB adapters. If I want to connect two of them to talk to each other, and they are the only nodes on the CAN bus, what do I need to accomplish this?

Accepted Answer

You will need a terminated CAN cable such as our PCAN-Cable 2. Or something similar if you already have existing CAN cables. The DB-9 connector on the PCAN-USB Adapter is male. The cable has female connectors and the needed 120 Ohm termination resistors installed at both ends.

Question 8

What chips/circuitry are inside the PCAN USB Adapter?

Accepted Answer

The PCAN-USB Adapter has an NXP CAN controller SJA1000 with 16 MHz clock frequency and an NXP CAN transceiver PCA82C251.

Question 9

I am searching for a professional CAN Bus analyzer. We need the capability to monitor CAN Bus traffic and identify when message faults occur.

Accepted Answer

The PCAN-USB Adapter with PCAN-Explorer 6 software will serve your needs best!

Question 10

I purchased the PCAN-USB Adapter (isolated). What else is required to record and then playback J1939 data?

Accepted Answer

The PCAN-Explorer V6 software with the J1939 add-in will work. We offer a 30-day trial with full functionality. Email us for your trial today.

Question 11

I see the PCAN USB interface connects to a USB port, and the description says the interface is Linux compatible via SocketCAN. Does the driver present the socketCAN interface 'itself' (the USB interface being transparent), or will I have to provide the transport between the USB interface and the socketCAN interface?

Accepted Answer

The PEAK-System Linux page answers many of these questions and more. (SocketCAN is relevant for the SYSTEC USB-CANmodul from a different manufacturer.

Question 12

I think the PCAN-USB Adapter (isolated) will work for the J1939 task I have. What do I need to be able to record and then playback that data?

Accepted Answer

The PCAN-Explorer V6 software with the J1939 add-in will work.
PCAN-Explorer 6 Software

Question 13

I purchased the PCAN-USB Adapter. Where can I download the driver for this USB adapter?

Accepted Answer

Windows and Linux drivers can be downloaded from the “Downloads” tab on the product page beneath the product description.

Question 14

I have a IPEH-002262-KSM01. Do you have any example projects/files for this device? More than the examples provided in the manual?

Accepted Answer

The manufacturer has packaged all available files and demo projects into this download.

Question 15

Is SYS-SO-877-VP a single user license or a site license?

Accepted Answer

It's a site license.

Question 16

Is your CANopen Source Code UL (Underwriter Laboratories) certified?

Accepted Answer

No, our products are European, and CE certification is used for hardware, not software.

Question 17

Can I download the software?

Accepted Answer

No, the process of getting the software ready and delivered via FTP transfer from SYSTEC usually takes one to two business days.

Question 18

How do I set a custom CAN baud rate, for example, 333 kHz?

Accepted Answer

It is not possible to configure a CAN baud rate of exactly 333 kbit/s on the CAN-Ethernet Gateway V2. However, a baud rate of 333,333 kbit/s can be configured and has been tested. Please refer to the user's manual (section 6.4) for instructions on setting the gateway to this CAN baud rate.

Question 19

Does the CANmodul1 require that a 120-ohm resistor be connected at the input port/CAN side?

Accepted Answer

Yes, a 120-ohm termination resistor is required at both ends of a CAN bus. If the CANmodul1 happens to be at the end, then an external bus termination is needed.

Question 20

Will the CAN controller automatically determine whether it's a Standard or Extended ID?

Accepted Answer

Correct, no special settings are needed. The CAN controller automatically detects if it's 2.0A (11-bit identifier) or 2.0B (29-bit identifier) CAN specification.

Question 21

What is the return policy?

Accepted Answer

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store.

Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

Question 22

How long does it take to process a refund?

Accepted Answer

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

Question 23

What is the policy for late/non-delivery of items ordered online?

Accepted Answer

Our local teams work diligently to make sure that your order arrives on time, within our normaldelivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Click here to complete the form with your order-related question(s).

Question 24

When will my credit card be charged?

Accepted Answer

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Question 25

Will I be charged sales tax for online orders?

Accepted Answer

Local and State sales tax will be collected if your recipient's mailing address is in:

Arizona
California
Colorado

Question 26

What software options do I need to purchase for the GEMAC CAN-Bus Tester 2?

Accepted Answer

There are 5 different add-on software licenses available. You will need one of the add-on licenses if you use a higher layer protocol such as CANopen, J1939, DeviceNet. There are also options for using a Protocol Monitor for one of these protocols. If you just use plain CAN, you may consider the Protocol Monitor CAN-License key for Protocol Monitor CAN (transmit / receive).

The available licenses are as follows:

CAN-Bus Tester 2: CANopen bus add-on $1039
CAN-Bus Tester 2: DeviceNet bus add-on $1239
CAN-Bus Tester 2: J1939 bus add-on $659
CAN-Bus Tester 2: Protocol Monitor CAN (Rx/Tx) $649
CAN-Bus Tester 2: Protocol Monitor CANopen (Receive) $519
CAN-Bus Tester 2: Protocol Monitor J1939 (Receive) $519

Question 27

I'm looking at a GEMAC CAN-bus tester 2 for testing of CAN networks in our machines. Will I be able to debug the hardware side with the package by itself? What does the protocol monitor add-on do?

Accepted Answer

The protocol monitor does the following:
CAN: Reception of CAN message frames incl. filtering, Transmission of CAN message frames and sequences (message lists)
What level of testing do you plan to do?
We're looking at debugging hardware issues with the network, would like to be able to determine problem messages/nodes on the network.
I would recommend getting the protocol monitor license along with the CAN bus tester 2 device. Or you can buy the unit by itself first (available from stock) and see if you are okay without that license. You can always buy it at a later point.

Question 28

What tools are available for developing a Windows-based CANopen application to talk to various CAN devices?

Accepted Answer

Phytools offers a number of different solutions for CANopen development on a Windows-based system.
If you are looking for a full-featured CANopen source code package, we suggest the SYSTEC CANopen Source Code SO-877. This software is a full buyout license, meaning there will be no additional runtime fees or royalties for deployed products with this code inside. It can be used in combination with any SYSTEC CAN interface module.

For developing PC-based applications in Windows, we recommend the CANopen Magic Pro DLL developed by our partner Embedded Systems Academy. This software works in combination with any PC-CAN interface made by PEAK-System Technik, such as their popular PCAN-USB Adapters.
Embedded Systems Academy also has other CANopen network configuration tools that may be of interest. You can find more information on the Embedded Systems Academy page.

Question 29

Are there any limitations to the CANopen Magic evaluation copy?

Accepted Answer

Yes, there are limitations to the CANopen Magic evaluation copy:
1. Communication with a real CAN bus is not possible. Instead, simulated CANopen nodes may be accessed over a purely internal CAN bus.
2. There is no command line interface to access the CAN bus. Please note: The features in this version match the full version of CANopen Magic Ultimate. There are other versions of CANopen Magic available with smaller feature sets. We hope you enjoy using this software and experimenting with CANopen!

Question 30

Can I try this software before I purchase?

Accepted Answer

Yes, please email us for a 30-day PCAN Explorer Trial. You must also have a CAN interface, such as the PCAN USB Adapter. Each trial license includes all available add-in options.

Question 31

I need a software program for collecting data off the J1939 Vehicle Network and parsing out each PGN and identifying which SPNs are available on the network and are changing in values to show it is valid data. What add-in or other product do I need to perform this?

Accepted Answer

You can do this with PCAN Explorer 6 with the J1939 add-in. We offer a 30-day trial of PCAN Explorer, and the trial comes with all the add-ins. Email us for your trial copy.

Question 32

What is a .dbc file? (relevant for PCAN Explorer 6 - CANdb add-in)

Accepted Answer

A DBC file is a Communication Database for CAN. It is the distributed system's backbone. DBC files are basic text files that include information for decoding raw CAN bus data to physical values or in human-readable form. They specify which signals (e.g., RPM, Vehicle Speed, etc.) are contained within specific messages (i.e., CAN IDs). In developing a distributed ECU network based on CAN, a key component is the communication description in the form of DBC files. Described in DBC databases are the properties of the CAN network, the ECUs connected to the bus, and the CAN messages and signals.

Question 33

My version of PCAN Trace (1.8.0.50) software is giving a bad file error message when trying to read my customers' 2.1 recordings. Can you help?

Accepted Answer

The PCAN-Trace can only handle trace files which comply with file version 1.x. A trace file that complies with version 2.x must be converted into file version 1.x with the 'PEAK-Converter.'

Question 34

I am running PCAN Trace and collecting data off the J1939 Vehicle Network. I want to have a program that parses out each PGN and identifies which SPNs are available on the network and are changing in values to show it is valid data. What add-in or other product do I need to perform this?

Accepted Answer

PCAN Trace cannot do this, but you can do this with PCAN Explorer 6 with the J1939 add-in. We offer a 30-day trial of PCAN Explorer, and the trial comes with all the add-ins.

Question 35

I am new to EtherCAT. I am looking for an EtherCAT Slave Unit that runs Linux on Raspberry Pi.

Accepted Answer

Yes, you can accomplish this with the Gateway Module Ethernet Slave coupled with the appropriate base RevPi module (IPC based on Raspberry Pi).

Question 36

I need to convert two Modbus TCP devices to one Allen Bradley CompactLogix Ethernet IP. Questions I have are:

Accepted Answer

1. Hardware required. Looks like (1) KU-PR100066 and (1) KU-PR100088 would work?

2. Any additional hardware part number required to do this?

3. Can I convert both signals with one set of converters?

A: The two gateway modules you inquired about (KU-PR100066 and KU-PR100088) will work to create a gateway system that connects Modbus TCP with Ethernet IP. The required connection clip is included. No additional items are needed.

Question 37

Does the RevPi Core or Core 3 come with a power supply cable?

Accepted Answer

No, there is no cabling included with the RevPi Core or Core 3.

Question 38

What are the mounting options for the RevPi Core or Core 3?

Accepted Answer

The RevPi Core or Core 3 can be mounted on a DIN rail housing (for DIN rail version EN 50022).

Question 39

Does the RevPi Core or Core 3 come with an SD card?

Accepted Answer

No, there is no SD card included with the RevPi Core or Core 3. You can use a USB memory stick for data storage.

Question 40

What are the graphics specs of the RevPi Core or Core 3? I need to drive a large LCD display.

Accepted Answer

The RevPi Core is based on the Broadcom BCM2711, quad-core Arm Cortex-A72. For more information, visit click here

The RevPi Core 3 is based on the Broadcom BCM2837 processor. For more information, click here

For more information on the VideoCore subsystem, see click here.

Question 41

What are the limitations of the CANopen Magic evaluation?

Accepted Answer

The CANopen Magic evaluation has limitations. Please refer to the documentation and licensing information provided by Embedded Systems Academy, Inc.

Question 42

What is the HS code for the following items: PCAN Cable 1 w/o termination, PCAN T-Adapter, PCAN-USB Adapter

Accepted Answer

The HTS code for cables and T-adapters is 8544429000.
The PCAN-USB adapter is 8517620050.
The ECCN number for all products is EAR99.
All are manufactured in Germany.

Question 43

How do I calculate the baud rate?

Accepted Answer

There is a tool made by PEAK for calculating the baud rate register settings:
baudtool.zip

Question 44

Are the SYS TEC Canmodul1 and the Kvaser Leaf Light v2 the same product essentially?

Accepted Answer

The two devices provide similar functionality in that they both connect a PC or laptop via its USB interface to a CAN bus. Both devices support the maximum CAN bitrate of 1 Mbit/s. However, both devices have unique designs in terms of internal circuitry and software API/drivers. There are other differences in terms of CAN message throughput, buffer size, etc. If you are using third-party software that specifically requires the use of the Kvaser Leaf Light V2, then I strongly advise against using a different type of USB-CAN interface.

Question 45

I'm currently using the PCAN-USB to view 500k CAN bus data on cars. I would like to be able to view the LIN bus data on Chrysler vehicles 2011 and newer. Do I need a dedicated LIN interface or is there one that will do both LIN and CAN?

Accepted Answer

Phytools offers a PLIN-USB Adapter (dedicated LIN interface) and several interfaces that support both CAN and LIN, including the PCAN USB Pro FD, the Kvaser Hybrid, and the CAN FD LIN Gateway.

Question 46

I am looking for an isolated CAN repeater, and I saw the one you have rated to 500V. Do you have any rated for higher voltages, around 1.5-2 kV?

Accepted Answer

The PCAN-Repeater DR establishes a galvanic isolation of up to 5 kV according to IEC60601-1 within a High-speed CAN bus. Both CAN ports are decoupled from each other and from the power supply. All message traffic, including error frames, is forwarded 1:1 between both ports. The PCAN-Repeater DR behaves passively and is transparent from the perspective of the CAN bus. LEDs display the current bus status.

Question 47

I'm currently using the PCAN-USB Adapter to view 500k CAN bus data on cars. I would like to be able to view the LIN bus data on Chrysler vehicles 2011 and newer. Do I need a dedicated LIN interface or is there one that will do both LIN and CAN?

Accepted Answer

Phytools offers a PLIN-USB Adapter (dedicated LIN interface) and several interfaces that support both CAN and LIN, including the PCAN USB Pro FD, the Kvaser Hybrid, and the CAN FD LIN Gateway.

Question 48

I am looking for the ability to connect two CAN FD channels and have the ability to process, manipulate, and filter CAN messages bidirectionally between each bus. Which products do I need?

Accepted Answer

There are two solutions: PC-based solution or a standalone solution.
For the former, you can use PCAN-USB Pro FD Adapter, which has two independent CAN FD capable channels. Any message processing, manipulating, filtering, etc. will require using the corresponding PC software based on the PCAN Basic API.
For the latter, use the PCAN Router FD with specially programmed firmware as a stand-alone CAN FD router.

Question 49

I just need a simple CAN interface with some software that can receive and display CAN messages from other nodes as well as send CAN messages out to other nodes. What device would you recommend?

Accepted Answer

We suggest a PCAN-USB Interface with the included free PCAN-View software. If you need a device that is able to detect and analyze more of the physical layer properties of a CAN system, we do offer CAN diagnostic tools as well.

Cost Effective CAN Gateways

CAN Gateway FAQ’s

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Why Phytools?

PCAN-Ethernet Gateway DR

PCAN-LIN Interface (high-speed CAN)

PCAN-RS-232

PCAN-GPS

PCAN-Wireless Gateway

PCAN-WLAN Gateway DR

Virtual PCAN-Gateway (Free)

SYS TEC CAN-Ethernet Gateway V2 (Single CAN Interface)

PCAN-LIN Interface (high-speed/iso)

SYS TEC CAN-Ethernet Gateway V2 (Dual CAN Interfaces)

PCAN-LIN Interface (low-speed)

PCAN-GPRS-Link Evaluation Kit

PCAN-GPRS-Link

PCAN-Ethernet Gateway FD DR

PCAN-GPS FD

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